SHARED CROSSING CONCIERGE SERVICE
End-of-Life Care With Compassion, Expertise & Personalized Support
With Monica Williams, MD & William Peters, LMFT
The aging, decline and end-of-life experience is often fraught with uncertainty, confusion and anxiety. Most often one's health declines in stages, and each stage and transition requires an increase in care and support.
Healthcare is unable to anticipate these transitions and lags behind in addressing the real-time needs of patients and their families at end-of-life. When the time comes, healthcare professionals often hesitate to make the appropriate referrals, and when they do it is often too late, causing unnecessary physical and emotional suffering for patients and their families.
Moreover, there is rarely a seamless continuum of care to guide and support the dying and their families as they transition through each stage. As the patient and family progress through the process of medical decline, often there is an unacknowledged increase in the psychological, emotional and spiritual needs of the dying and their family members.
It is difficult to find services to address these essential needs in a responsive manner, and rarer still to find a skilled professional adept at gathering families together for psychological, emotional, spiritual healing at the end of life. This is particularly evident in terminal illnesses, such as cancer and end-stage organ disease, and neurodegenerative diseases, such various types dementias and Parkinson’s.
This is why we created Shared Crossing Concierge Service.
We provide a bridge, well in advance, to support the dying and their loved ones in their transition from curative care to comfort care. We address your hopes, desires and concerns all along the way.
Shared Crossing Concierge Service is the first of its kind, providing both medical and psychological-emotional-spiritual support for the dying and their loved ones.
Shared Crossing Concierge Service is led by Monica Williams, MD and William Peters, LMFT, two of the world's leading experts on end-of-life care with over 50 years of combined experience.
Monica Williams, MD
Monica Williams, MD is a board-certified emergency physician who has practiced 20+ years at a tertiary care, level-one trauma hospital system where she also served as Medical Director for Advanced Care Planning and End of Life Education Programs.
Dr. Williams has served on the Board of Directors for two not-for-profit hospices and is a past appointee to the American College of Emergency Physicians End of Life Taskforce. Her end-of-life preparation checklists have been adopted by the UCLA Healthcare System and the UK’s NHS “Be Ready for It” campaign. Dr. Williams is faculty for the UAB's School of Medicine where she lectures on ethics and end-of-life decision-making.
William Peters, LMFT
William Peters, M.Ed, MA is a licensed psychotherapist, founder of Shared Crossing Project, and author of At Heaven's Door (2022). William has developed a series of leading-edge programs that introduce audiences to a broad assortment of experientially based curricula and practices. These programs focus on preparation for a conscious, connecting, and loving end-of-life experience, and they invite exploration of the topic of life after death.
As the Director of Shared Crossing Research Initiative (SCRI), William and his research team collect and study extraordinary end-of-life experiences and shared crossings. He is a leading authority on the Shared Death Experience (SDE), having developed the first research-based typology of this phenomenon. William’s research has been published in medical and academic journals.
Our Team focuses on three key aspects of end-of-life care:
Emotional & Spiritual Support
Our service includes regular, consistent contact with Monica Williams, MD and William Peters, LMFT to ensure superior medical, psychological, emotional and spiritual support for the patient and their family.
- Medical Support & Guidance - Our team thoroughly reviews your medical condition and provides you with a clear overview and personalized support plan to help you make informed decisions about your care.
- Psychological, Emotional & Spiritual Support - We understand the profound impact that the end-of-life journey can have on individuals and their families. We provide the emotional and spiritual support you need during this time.
- Family Meetings & Coordination - Open communication and collaboration are essential during the end-of-life process. We facilitate family meetings to ensure that everyone involved has a clear understanding of the situation and feels supported in their role as a caregiver or loved one.
In the event of multi-year diseases, such as neurodegenerative diseases, frequent check-ins are included to assess and monitor the patient's care plan. The personalized services you will receive include:
- A comprehensive review of your medical condition
- An overview that will serve as your map of the probable end-of-life journey
- Holistic, personalized medical support plans based on your current medical diagnosis to aid in critical decision-making and to create the best possible end-of-life experience for you and your family
- Preparation and readiness for this final chapter
- Creation of a comprehensive support plan for the dying and their family members, addressing psychological-emotional needs
- Coordination of family meetings to clarify and review the probable end-of-life journey and the psychological and emotional support required for the best possible end-of-life experience
- A comprehensive review of the dying and their loved ones' spiritual views and readiness for end-of-life
- A review of the Shared Crossing Spectrum of End-of-life Experiences to identify the most meaningful end-of-life experiences available
- Customized training in Shared Crossing methods that enable caregivers and loved ones to accompany the dying into a benevolent afterlife
In the initial consultation, you will meet with Monica Williams, MD and William Peters, LMFT to review the program in detail and discuss how your circumstances will benefit from the Shared Crossing Concierge Service.
You will have the opportunity to express your hopes and concerns for the end of life and learn how Monica Williams, MD and William Peters, LMFT can support you and alleviate your concerns, as they outline a preliminary plan of how they would work with you. Many people find this initial consultation extremely effective and informative, regardless of whether they choose to proceed with the Shared Crossing Concierge Service.
Don't wait until it is too late. By planning ahead and working with our compassionate team of experts, you will be empowered to create a more meaningful, comfortable and peaceful end-of-life experience.
Be prepared to engage with the great mystery of death with confidence and grace for yourself and your loved ones. We are here to guide you and your loved ones through this journey.
What people are saying
Compassion + Experience
William Peters has seen death through the eyes of many different people, and has made coping with this universal human process the focus of his work. The help and comfort of talking with him cannot be overstated. He knows the profound emotional challenges as well as the practical in's and out's to help clients navigate what for most people is uncharted territory.
— Judy Dean, MD
Grateful for Guidance
William and Monica called just at the moment when we were making the decision to proceed with a lumbar puncture. With their counsel, I decided with Bill’s agreement not to subject him to the procedure. I think it saved Bill (as well as my daughter and son) unnecessary suffering related to the procedure and the false hope of some miraculous remedy. Bill died a couple of days later. I am grateful to William and to Dr. Monica Williams’ guidance.
— Maureen Murdock, LMFT and best-selling author
Frequently Asked Questions
How long does the Shared Crossing Concierge Service last?
What does the initial consultation include?
What is the Shared Crossing Concierge Services for neurodegenerative diseases?
Does the concierge program offer psychotherapy or grief and bereavement counseling?
Will Dr. Monica Williams prescribe medicine?
Will this concierge program replace hospice care? What is the relationship between the concierge service and hospice care? How are you different than hospice?
Do you have to be dying to use this service?
What happens if my loved one's prognosis is shorter than the year-long program?
How many family members can participate in the Shared Crossing Concierge Service?
Can people other than blood family participate?
How do you accommodate the different end-of-life timelines for patients?
Do you do home visits?
Is this covered by insurance?
Can I contact you for more questions?
For general questions or to schedule an initial consultation, call us at (805) 881-3149 or complete the form below and we will respond to you within 24 hours. Thank you.